Terms of Booking & Booking Deposit
By placing a booking with us (the property owner / his/her representative) you (the main guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.
To place a booking with us the main guest must be at least 18 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different from the main guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the main guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.
Payments can be made online / over the phone using debit / credit card as well as by digital bank transfer, check or cash deposit. Any charges raised against us by our banks for handling dishonored checks, bank transfers or any other payments, must be reimbursed by the main guest within seven (7) days of any request to do so.
All guests agree to respect the privacy and peace of all other staying guests, neighbors and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honoring this agreement or are causing a disturbance / nuisance to other guests, neighbors or the owners.
Check-in & Check-out
Guests must check-in and check-out by the times stated below;
- Check-in after: 3:00pm on day of arrival
- Check-out by: 11:00am on day of departure
Cancellation, Returned Deposit & Non-Arrival Conditions
Guests who need to cancel a booking should contact us as soon as possible. Funds already paid are only returned in accordance with the following conditions;
- Cancellation made 15 days or more in advance of arrival date = full refund
- Cancellation made 6 to 14 days in advance of arrival date = 50% refund
- Cancellation made less than 5 days in advance of arrival date = no refund issued: full amount of booking due
Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday/cancellation insurance where required.
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
WiFi Fair & Appropriate Usage Policy
Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.
The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to local authorities.
Damages & Lost Property
We reserve the right to charge the main guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimize damage and associated costs. Lost keys / fobs / access cards will incur a replacement charge per key / fob / card lost.
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.
Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is only allowed in designated areas as sign posted throughout the accommodation and is in accordance with the Health Act 2006.
Pets & Service Dogs
Enfield Shaker Museum’s overnight accommodations are pet friendly with advance notice and payment of a small one-time fee. Pet fees are waived for those travelling with service animals. Please inquire for more information before booking.
Where on-site parking is provided guests accept that they park their vehicles at their own risk.
Our Right To Cancellation
We reserve the right to cancel any booking without compensation, refund, or reimbursement if the terms of these conditions are breached.