We are hiring: Hospitality Coordinator

 Title:                           Hospitality Coordinator

Classification:            Year-Round, Exempt

Reports to:                 Executive Director

Position Summary: The Hospitality Coordinator’s primary role is to ensure that visitors enjoy their stay at Enfield Shaker Museum. This important position includes the promotion, coordination, and supervision of event rentals of Museum facilities and the management of the Museum’s 20 lodging rooms. Also required are the coordination of major Museum fundraising events, onsite conferences and events, and supervision of housekeeping staff are also required. Flexible and weekend work hours required. Visitor Services support and some office responsibilities expected.

Hospitality Responsibilities:

  • Promote and manage rental reservations including, but not limited to, building, space, and room rentals for special functions, programs, meetings and overnight stays
  • Coordinate scheduling and space requirements for Museum-related program events to avoid scheduling conflicts
  • Plan and schedule event work details with staff and volunteers related to building, space, and room rentals—i.e., set up, clean up, and overnight supervision
  • Oversee day-to-day operations in coordinating and carrying out activities in all rental spaces of the Museum
  • Manage security and fire and safety procedures

Visitor Services Responsibilities:

  • Ensure all visitors and facility rental and Museum program event participants receive a warm and welcoming experience
  • Oversee facility rental and museum program events from start to finish

Office and Organizational Responsibilities:

  • Help answer, screen, and respond to telephone, mail, and email queries as needed
  • Record and distribute data and communications for rentals as needed
  • Participate in the ongoing monitoring and analysis of these statistics
  • Work with Executive Director and Committee Chairs to develop processes to share event-based and rental-based data among committees, trustees, staff, and volunteers
  • Work with Executive Director with financial reporting of facility rental event
  • Collaborate with the Executive Director and Committee Chairs on the annual budget preparation and monitoring processes

Housekeeping Responsibilities:

  • Notify the custodial and housekeeping staff regarding setups and cleanups. Assist in housekeeping as necessary
  • Budget and order event and housekeeping supplies, ensuring expenses stay within monthly budgets
  • Assist in the Board policy for recycling at the Museum

Work experience requirements

  • Customer services skills in soliciting and maintaining customer relationships
  • Attention to detail
  • Solid written and verbal communications skills
  • Experience in ordering and inventory policies and processes
  • Familiarity with MS Office Suite, digital databases and calendars, and digital commerce programs
  • Familiarity with hospitality/travel-focused marketing and related social media
  • Ability to lift 30 – 40 pounds and climb stairs

Educational requirements

Bachelor’s or Associate’s degree in hospitality/events management, travel/tourism management, or similar field. One-to-five years’ experience in hospitality/events management, travel/tourism management, or similar field. Non-profit experience a plus.

Competencies

  • Focus on the customer while promoting Museum’s mission
  • Problem solving and multi-tasking
  • Team player
  • Working across boundaries
  • Communication and organizational skills

Salary: Commensurate with experience.

 New hire subject to review within three months of hiring date.

 To apply: Please email cover letter, resume, and names and contact information for three references to director@shakermuseum.org. No phone calls, please.

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